PRIVACY POLICY
1. PRIVACY POLICY
1.1 This is the privacy policy ("Privacy Policy") of Celton Manx Limited with its registered office at Celton House, Isle of Man Business Park, Douglas, Isle of Man, IM2 2QZ, British Isles (the "Operator") and explains how the Operator receives, uses and protects your personal information when it acts as a ‘data controller’. Protecting your privacy and your personal information is important to the Operator.
1.2 Should you require further information or have any concerns with the content of this policy you can contact us at dpo@celtonmanx.com.
1.3 Your personal information will be held and processed in accordance with the Isle of Man Data Protection Act 2002 and any legislation that replaces it.
1.4 Customers connecting to third party websites linked to this website or the Internet Betting Facilities (as defined below) will need to refer to the Privacy Policy of the linked third party website.

2. APPLICABILITY OF THIS PRIVACY POLICY
2.1 By using this Website, you (the "Customer") agree to the terms of this Privacy Policy and the use and disclosure of your personal information as set out in this Privacy Policy. If the Customer does not agree to the terms of this Privacy Policy, they should not register for or use the Internet Betting Facilities. The Operator will review this Privacy Policy periodically, and reserves the right to modify and update this Privacy Policy at any time.
2.2 Changes to this Privacy Policy will come into effect immediately upon such changes being notified on this Website by a prominent notice. The Customer's continued use of this Website following such notification will constitute the Customer's acceptance of these changes. The Operator recommends that the Customer reviews this Privacy Policy periodically.

3. INFORMATION COLLECTED AND ITS USE
3.1 The Operator collects personal information when the Customer uses this Website. Such personal information includes but is not limited to, the Customer's name, date of birth, residential address, email address and phone number. Information about the transactions the Customer undertakes including partial details of payment cards used will also be captured. Where such details of payment cards used are provided, the full details of these payment cards are processed and stored in an encrypted format by an accredited third party payment service provider and are not accessible by the Operator. The Operator has accessibility to only a part of the details of these payment cards. This partial detail is stored by the Operator in a fully encrypted format. The Customer may be asked to provide personal information when registering for any account with the Operator or otherwise uses this Website or the betting services provided via this Website or the Internet Betting Service (the "Internet Betting Facilities").
3.2 In addition, when the Customer interacts with this Website and/or the Internet Betting Facilities, the Operator's servers keep an activity log unique to the Customer that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. Such details are essential for the provision of and the quality of this Website and the Internet Betting Facilities.
3.3 The Operator may collect personal information from third parties including financial institutions and credit providers for the purpose of maintaining the Customer's account and conducting credit or other financial checks. Some of this information might also be used to undertake public source searches and searches against paid for databases in order that the Operator can fully demonstrate compliance with relevant regulatory requirements. The Customer understands and acknowledges that the Operator's collection and use of the Customer's personal information for these purposes.
3.4 The Customer's personal information will be used in the following ways:

No.

Why

Legal basis*

Operator’s legitimate interest**

1.

to set up, manage and administer the Customer's account;

Performance of contract & legitimate interest

Provision of services

2.

to make, settle and pay bets or wagers

Performance of contract & legitimate interest

Provision of services

3.

for statistical purposes

Legitimate interest

Processing for product and market development

4.

for market research and data analysis purposes

Legitimate interest

Processing for product and market development

5.

to analyse the Customer's credit risk (if applicable);

Legitimate interest

Processing for protection of customers and operators interests

6.

to improve the quality or service and gaming experience for the customers

Legitimate interest

Processing for service and product improvements

7.

to comply with such licensing and regulatory requirements as are applicable

Legal obligation

 

8.

to advise of new products and promotions

Customer’s consent & legitimate interest

Processing for relevant direct marketing

9.

to detect, investigate, report and prevent crime

Legal obligation & legitimate interest

Processing for combating and reporting possible fraud

* The Operator can only process the Customer’s data where there is a justifiable legal basis to do so.
** To process Customer’s data for business or commercial reasons the Operator is required to explain the nature of the legitimate interests.

4. RETENTION PERIOD
4.1 The Operator will ensure that the Customer’s personal data will be kept secure and only used for the purposes stated above. On termination of the Customer’s account their personal data will be kept for the minimum period of time required to comply with the Operator’s regulatory and legal obligations. The Customer’s personal data may be kept longer if it cannot be deleted for technical reasons. However, the Operator will apply best endeavours to put the data beyond use through anonymization or pseudonymisation.

5. CUSTOMER’S RIGHTS
5.1 The Customer’s rights over their personal data held by the Operator are as follows:
(a) to withdraw their previously given consent without invalidating any previously consented processing;
(b) to lodge a complaint with a relevant supervisory authority about how the Operator has processed the Customer’s data, the Customer can contact the Operator’s Data Protection Officer at dpo@celtonmanx.com. The Customer can also contact the Information Commissioner on +44 1624 693260 or by emailing ask@inforights.im;
(c) to access their data that is being held or processed by the Operator, the Customer should contact the Operator’s Data Processing Officer at dpo@celtonmanx.com;
(d) to correct or update their data that is being held or processed subject to legal and regulatory requirements;
(e) to have their data erased subject to legal and regulatory requirements;
(f) to object to and restrict processing in certain circumstances subject to legal and regulatory requirements. This right applies where, after careful consideration, the Operator has decided that is in the legitimate interests of the Operator to process data about the Customer. The Operator processes data for its legitimate interests as set out in Section 3 above;
(g) to request the Customer’s data in a structured, commonly used and machine readable format to enable them to ‘port’ the data to another company without hindrance from the Operator;
(h) to object to automated decision making including profiling;
5.2 If the Customer wishes to exercise any of these rights, the must contact the Operator’s Data Protection Officer at dpo@celtonmanx.com.
5.3 Failure to provide personal data may prevent the Operator from performing its obligations in accordance with the agreement with the Customer and/or restrict the Operator’s ability to deliver the required services.

6. ACCURACY OF PERSONAL INFORMATION
6.1 It is the Customer's responsibility to notify the Operator of any changes in their personal information by sending an e-mail to the Operator at support@sbobet.com. If the Customer believes any of its personal information held by the Operator is incorrect or inaccurate, the Customer may request corrections or changes to such personal information by contacting the Operator at: support@sbobet.com and providing the Operator with the Customer's account ID number or username and the details that the Customer wishes to change.
6.2 If the Customer has any queries regarding this Privacy Policy or the Operator's practices, the Customer can contact the Operator’s Data Protection Officer at dpo@celtonmanx.com.

7. DISCLOSURES
7.1 The Operator may disclose the Customer's personal information:
(a) if required to do so by law;
(b) if the Operator believes in good faith that such action is necessary to:
    (i) comply with any legal process served on the Operator, this Website or the Internet Betting Facilities;
    (ii) protect and defend the Operator's rights or property; or
    (iii) act to protect the personal safety of users of this Website, the Internet Betting Facilities or the public;
(c) to any regulatory body or licensing body or authority;
(d) to third parties for the purposes of settling or making payment in connection with any bet or wager;
(e) to the Customer’s intermediary betting provider (if any);
(f) to any payment management company providing payment solution services to the Operator;
(g) to third parties who provide services to or on the Operator's behalf such as age and ID verification services; and
(h) to any third party that purchases the Operator or its business.
7.2 The Operator’s customer file may be selected by the Operator’s auditors, regulatory body or bankers for review as part of any checks that they are required to carry out in relation to the Operator’s compliance with laws, regulations or conditions of service. The Operator will ensure, however, that these parties shall only have access to the data that they are obliged to review.
7.3 If, in the Operator sole determination, the Customer is found to have cheated or attempted to defraud the Operator or any other user of the Internet Betting Facilities in any way including but not limited to bet manipulation or payment fraud, or if the Operator suspects the Customer of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Operator reserves the right to share this information (together with the Customer's identity) with other online betting sites, banks, credit card companies and appropriate agencies (including law enforcement agencies).

8. COOKIES
8.1 Cookies are small text files that are stored on the Customer's computer or equipment when the Customer visits certain online pages of this Website that record the Customer's preferences. The Operator uses cookies to track the Customer's use of this Website and the Internet Betting Facilities. The Operator also may use cookies to monitor traffic to this Website and the Internet Betting Facilities, improve this Website and the Internet Betting Facilities and make it easier and/or more relevant for the Customer's use.
8.2 The Customer has the ability to accept or decline cookies. Most online browsers automatically accept cookies, but if the Customer prefers the Customer can usually modify the Customer's browser setting to decline cookies. To do this the Customer should consult the help menu on the Customer's browser. If the Customer chooses to decline cookies, the Customer may not be able to fully experience the interactive features of this Website and the Internet Betting Facilities.
8.3 To find out more about cookies and how to decline them please visit www.allaboutcookies.org.

9. SECURITY
9.1 The Operator will take all reasonable steps as required by law to ensure that the personal information the Operator collects is accurately recorded and kept securely. All personal information will be destroyed when it is no longer required to be retained by the Operator or by law.
9.2 The Operator does not warrant the security of any information which the Customer transmits to the Operator over the Internet. Any information which the Customer transmits to the Operator is transmitted at the Customer's own risk. However, once the Operator receives the Customer's transmission, the Operator will take reasonable steps to protect the Customer's personal information from misuse, loss or unauthorised access.

10. INTERNET-BASED TRANSFERS
10.1 Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. As a result, some personal data, which is generally the name, addresses, date of birth and payment details entered during the registration process and proof of identity and residence that may have been provided when requesting a withdrawal, could be made available to representatives of the Operator’s Customer Service, Accounts and Compliance teams that reside in another jurisdiction that is not the Isle of Man. The ability to transfer data is necessary for the performance of the agreement between the Customer and the Operator and the Operator commits to taking all measures to ensure that safeguards are in place to protect the Customer’s personal data to the same standards as within the Isle of Man and that the Operator only transfers the data that is required. Therefore, by browsing this Website and communicating electronically with the Operator, the Customer acknowledges and agrees to the Operator processing personal data in this way.